Integrated ICT System Management Strategies Utilizing Knowledge Management to Drive Organizational Transformation Towards Excellence in the Digital Era
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This article aims to present integrated ICT system management strategies utilizing knowledge management (KM) to drive organizational transformation towards excellence in the digital era. The content begins with the evolution of ICT systems and digital transformation, theories of ICT for management, and the role of ICT in organizational change. All of these will be integrated and linked with theories of integrated strategic management, a framework for integrated strategic ICT systems, and successful case studies. Furthermore, the article will delve into concepts related to knowledge management and the concept of organizational development towards excellence in the digital era. The analysis in this article aims to enable the application of the presented techniques and processes for the benefit of organizational management amidst free competition and rapid disruption (Digital Disruption). It focuses on applying concepts and methods to restructure organizations efficiently and modernize them to achieve excellence, enhance customer needs, improve the quality of products and services to create value and competitive advantage, increase capabilities and expand excellent services, as well as create distinct and valuable new innovations for the organization. Therefore, studying and learning to apply suitable ICT systems to organizational development is becoming increasingly important in the current and future situations. The application of integrated ICT system management strategies using systematic knowledge management will enable organizations to adopt a learning model aligned with the framework of growth, adapt efficiently, and make timely decisions. This requires concrete planning for ICT system management, including modern technologies, to ensure clear linkages with the organization's main strategic plan. Furthermore, the systematic application of various management strategies is to ensure that the organization can truly develop into an organization of excellence.
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